How to return a non-refundable plane ticket? Forced return of air tickets Cancellation of tickets by s7 airlines.

If circumstances arise that require the return of a ticket, it is necessary to take into account its tariff plan, as well as the reason for the incident, place and time. All this determines further actions. The ticket is refundable in the following situations:

flight canceled or rescheduled;
flight route changed;
there is no place for that class which is indicated in the travel document;
the plane returned to the airport. For example, if for some reason he was denied landing in the country of destination;
transportation was not carried out after docking;
landing at an airport not included in the original itinerary;
tickets filled out incorrectly;
sick or dead passenger, or its close .

It should be noted that if the flight is partially made, then the cost of the ticket will be refunded minus the used part.

Dependence on the tariff plan

S7 Airlines has four tariff plans. From what fare the passenger chooses and what class he will fly, the conditions will be determined.

Tariffs Economy Flexible and Economy Basic

Economy Basic assumes that purchased on it is completely non-refundable. Nevertheless, if the passenger did not use the travel document, he has the opportunity to change the date and route of the flight. This is possible subject to payment of the cash collection for the operation. However, if the passenger notified about the changes in advance, then the fee will be 3,000 rubles for flights within Russia and 60 euros for international flights. In cases where the passenger did not show up for the flight and did not inform about it, the fee is paid in the amount of 5,000 rubles or 80 euros, respectively.

In addition, in the purchased tickets, you can change the fare to Economy Flexible and Business Basic, but with the condition of additional payment.

The Economy Flexible fare provides the possibility of departure date, flight number, as well as return without additional fees. However, if the ticket price is higher, then you will need to pay the difference.

The situation does not apply to the circumstances when the passenger did not come to the flight, did not notify in advance and is going to change the date of departure. In this case, you must pay a fee of 5,000 rubles or 80 euros, respectively.

Tariffs Business Flexible and Business Basic

Travel documents of the Business Basic tariff plan are non-refundable. You can't return them and return them. You can change the flight number, departure date, but upon payment of the fee. It is charged in any case. However, if the passenger applied in advance, the fee will be 5,000 euros for a flight within Russia and 80 euros for an international one. In case of delay, it will be necessary to pay 7000 rubles or 110 euros, respectively.

Can I return a non-refundable boarding pass?

S7 Airlines has tickets of the lowest price category, which belong to the Economy Basic and Business Basic tariff plans. It is not possible to return them except in the following situations:

serious, which is confirmed by a medical certificate;
death, in which case relatives can apply for a refund.

How to return?

The passenger may refuse in advance, for which he needs to notify the airline. In this case, he can return the money in the amount depending on the time for which he made the refusal:

24 hours or more. The entire amount is to be refunded.
Less than 24 hours. The amount of compensation will be 75% of the cost.

Where to apply?

To return, you must take the following steps:

If the flight is canceled before check-in, then the official representative puts a mark and certifies it with a stamp.
When a flight is canceled after check-in, you need to get ticket coupons from the staff at check-in. Without coupons, the ticket is considered to have been used despite the delay or cancellation of the flight.
Write to the official S7 sales office. It contains the details of the passenger, as well as the reason why the flight was cancelled.
In cases of illness or death, a medical certificate is provided or death certificate.
Get cash. It is carried out on weekdays from 9:00-13:00 in the presence of a passport in the name of the passenger whose ticket is refundable.
Provide a notarized power of attorney if the money will be received for the passenger by a third party.

In addition to sales offices, to make a return, you can:

call airline support;
fill out an application on the official website in the "My Bookings" tab.

Return periods

Refunds are made within twenty business days. The funds will be returned to the one from which the payment was made.

How can I return a ticket purchased online?

There are two ways to return a ticket issued via the Internet.

In a personal account. This requires:

From the official website go to your personal account and select the "My Bookings" service.
Active bookings open, you must click on the desired reservation.
In the upper right corner, click on the link "Make a refund".
Check details and submit a request.

Through the call center:

Dial 8-800-700-07-07 (toll free) or call from the official site. At the bottom of the screen there is a section "Contact us", in it you need to select "Call online".
When calling, you will need to provide the following information: Full name, date of birth, passport details, first and last 4 digits of a bank card, transportation route and reservation number.

By clicking on the send button, you consent to the processing of your personal data.

and on the ticket it was indicated that it was "refundable" or another indication - "non-refundable"? The essence of a “non-refundable” ticket is that it is sold at a greatly reduced price, but cannot be exchanged or returned at the initiative of the passenger.
Karhu Boris

In the event of a passenger's illness and if he confirms this with documents, the money is returned to him in any case. No matter how the ticket is returnable or non-refundable.

"Article 108
1. In case of refusal of a passenger from air transportation for reasons not provided for in paragraph 2 of this article, refund to the passenger of the carriage fee is carried out in the following order:
1) if a passenger has entered into a passenger air carriage agreement providing for a condition for the return of the carriage fee upon termination of the passenger air carriage agreement, the passenger shall be refunded the carriage fee paid for air carriage (except for the amount of the carrier's expenses actually incurred by him and related to the fulfillment of obligations under the passenger air carriage agreement), provided that the passenger has notified the carrier of the refusal of air carriage not later than twenty-four hours before the end of the passenger check-in time established in accordance with federal aviation rules for the flight indicated on the ticket;
2) if the passenger has notified the carrier of the refusal of air transportation in violation of the deadlines established in accordance with subparagraph 1 of this paragraph, before the end of the check-in time for passengers specified in the ticket, established in accordance with the federal aviation rules, the passenger shall be refunded the carriage charge paid for air carriage with the collection of a penalty in the amount of twenty-five percent of the carriage charge paid for the passenger's air carriage and the amount of the carrier's expenses actually incurred by him and related to the execution m obligations under the passenger air carriage agreement. The carrier has the right to reduce the amount of the specified penalty;
3) if the passenger has notified the carrier of the refusal of air transportation after the end of the check-in time for the flight indicated in the ticket, established in accordance with the federal aviation rules, the carriage fee paid for air transportation is not returned to the passenger;
4) if a passenger has entered into a passenger air carriage agreement providing for a condition on non-return of the carriage charge upon termination of the passenger air carriage agreement, the carriage charge paid for the passenger air carriage shall not be refunded, with the exception of unused amounts collected by the carrier in favor of other organizations in accordance with the legislation of foreign states, from the territories, on the territory or through the territories of which air transportation passenger.
2. In case of involuntary refusal of a passenger from air transportation due to illness of a passenger or a member of his family or a close relative traveling with him on an aircraft, as evidenced by medical documents, or in connection with the death of a member of his family or close relative, which is documented and notification of the carrier about this before the end of the check-in time for passengers specified in the ticket, established in accordance with the federal aviation rules, or due to a delay in the departure of the aircraft, other actions (inaction) of the carrier provided for by the federal aviation rules, entailing non-fulfillment or improper fulfillment of obligations under the passenger air transportation agreement, the carriage fee paid for air transportation is returned to the passenger.
3. For the purposes of paragraph 2 of this article, family members are understood to be spouses, parents and children (adoptive parents and adopted children), close relatives - grandfathers, grandmothers and grandchildren, full and half brothers and sisters.

Good afternoon, dear readers of the blog site, we all travel and rest in other countries, and each of us chooses our own modes of transport for transfer, and in most cases, these are airplanes. Here, everyone chooses their own airline, guided by their requirements for them and other factors, such as price, since in Russia, unfortunately, not everyone has the opportunity to fly business class. But as it happens, life can present circumstances that will not allow you to fly, and it is logical that if you did not fly anywhere, you would like to refund s7 plane tickets and get money back. Below I will tell you how to do it.

Is it possible to return tickets in S7?

Earlier, I already told you how to return money for an Aeroflot ticket and you saw that the procedure is very simple, for S7 it is not a little more difficult and the process itself takes a few minutes, in terms of actions from you, but the refund can be stretched, but everything is a little lower.

And since my return began electronic ticket s7. I had to fly to Krasnodar on December 24, but my son started teething terribly and had a fever, in the end we postponed everything and had to return the money for the tickets. We did not see Domodedovo that day, although it took us 30 minutes to get to Domodedovo airport.

You can return tickets for the s7 plane through a special service, you can find it by going to the personal account of the site https://www.s7.ru/

Select the desired reservation and you will be transferred to its details. In the upper right corner, click the Issue a refund link, it is thanks to this service that an electronic ticket is returned to s7.

We are waiting for your request to be processed.

Check the box that we agree to the return of the electronic ticket from S7 and click send the request.

All your application will be accepted for work and you will receive its code. It will be very useful to you if you need to call the s7 contact center and clarify any details or the status of your return. Also write down the number of your application, they may also ask. All documents will be sent to your email. By default, the money will be returned to the same card with which the tickets were paid, if you bought for cash, which I strongly doubt, then you will need to specify the details.

You can also return an s7 electronic ticket through the contact center, for this, call 8 800 700-0707 (free in Russia) or call directly from the site, also free of charge. At the very bottom of the site, find the Contact Us section and select Call Online. You will open an additional window that will automatically type desired number and connect with the technical support operator.