Administrative criminal responsibility of employees of airport screening groups. pre-flight screening
116. Documents of the control zone and inspection point, samples of which are given in the annexes to these Rules:
The act of detection and seizure from a passenger and a member of the crew of an aircraft during the inspection of dangerous goods, items or substances prohibited for transportation (Appendix No. 2);
Journal of registration of acts of detection and seizure from passengers and crew members of an aircraft of dangerous goods, items and substances prohibited for transportation (Appendix No. 3);
The act of baggage inspection in the absence of a passenger (Appendix No. 4);
register of acts of inspection of baggage in the absence of a passenger (Appendix No. 5);
Log book of inspected cargo, mail and on-board stores of the aircraft (Appendix No. 6);
The act of detection and withdrawal from the cargo shipment of the aircraft during the inspection of dangerous goods, items or substances prohibited for transportation (Appendix N 7);
The act of acceptance of weapons for the period of flight of the aircraft (Appendix N 8);
a register of records of acts of seizure from passengers and crew members of an aircraft of dangerous goods, items or substances prohibited for transportation, transferred to a temporary storage warehouse (Appendix No. 9);
Log book of weapons transferred by passengers for temporary storage for the flight period (Appendix No. 10);
Register of inspected flights and passengers (Appendix N 11) (if there are several checkpoints in the control zone, the log is kept one for the control zone);
Journal of acceptance and delivery of duty at the inspection point (Appendix N 12).
117. Acts, samples of which are presented in Annexes No. 2, 4, are drawn up in two copies. One copy of the act is handed over to the passenger or attached to the baggage examined in the absence of the passenger, the second copy remains in the inspection group.
The acts provided for in paragraph 116 of these Rules are recorded in the relevant registers of acts. The shelf life of all acts and journals is 1 year.
118. The organization of keeping logs is assigned to senior shifts or inspection groups of the aviation security service and internal affairs bodies in transport.
119. The leadership of the aviation security service and the internal affairs bodies in transport checks on a monthly basis the correctness of maintaining documents in their divisions.
120. Territorial departments of the Federal Service for Supervision in the Sphere of Transport submit to the Department of Transport Security of the Federal Service for Supervision in the Sphere of Transport reports on the state of aviation security for the quarter, half a year, 9 months and for the year no later than the 10th day of the month following the reporting period.
121. Information on the equipment of airports (aviation enterprises) with technical means of inspection is submitted together with a report on the state of aviation security for the year.
122. Information about seizures of explosives and explosive devices or about their discovery on the territory of the airport is immediately submitted by the head of the airport, aviation enterprise, operator in the Department of Transport Security of the Federal Service for Supervision in the Sphere of Transport.
* Collection of legislation Russian Federation, 1997, N 12, art. 1383.
** Collection of Legislation of the Russian Federation, 1994, N 15, art. 1795.
**** Gazette of the Council of People's Deputies and the Supreme Council of the RSFSR, 1991, No. 16, art. 503.
Appendix No. 1 to the Rules for conducting pre-flight and post-flight inspections (clauses 26, 71).
List of main hazardous substances and items prohibited (permitted under the required conditions) for transportation on board the aircraft by crew members and passengers in checked baggage and things carried by passengers
1. It is prohibited to transport on board the aircraft by crew members and passengers in checked baggage and in things carried by passengers the following hazardous substances and items:
1) explosives, means of blasting and items filled with them:
All kinds of gunpowder, in any package and in any quantity;
Combat cartridges (including small-caliber ones);
Cartridges for gas weapons;
Capsules (caps) for hunting;
Pyrotechnic means: signal and lighting rockets, signal cartridges, landing checkers, smoke cartridges (checkers), demolition matches, sparklers, railway firecrackers;
TNT, dynamite, tol, ammonal and other explosives;
Detonator caps, electric detonators, electric igniters, detonating and igniter cord, etc.;
2) compressed and liquefied gases:
Domestic gases (butane-propane) and other gases;
Gas cartridges filled with nerve agents and tear agents, etc.;
3) flammable liquids:
Samples of flammable oil products;
methanol;
Methyl acetate (methyl ether);
carbon disulfide;
Ethyl cellosol;
4) flammable solids:
Substances subject to spontaneous combustion;
Substances that emit flammable gases when in contact with water:
Potassium, sodium, calcium metal and their alloys, calcium phosphorous, etc.;
Phosphorus white, yellow and red and all other substances classified as flammable solids;
5) oxidizing agents and organic peroxides:
Nitrocellulose, colloidal, in granules or flakes, dry or wet, containing less than 25% water or solvent;
Nitrocellulose colloidal, in pieces, wet, containing less than 25% alcohol;
Nitrocellulose, dry or wet, containing less than 30% solvent or 20% water, etc.;
6) toxic substances;
7) radioactive materials;
8) caustic and corrosive substances:
Strong inorganic acids: hydrochloric, sulfuric, nitric and others;
Hydrofluoric (hydrofluoric) acid and other strong acids and corrosives;
9) poisonous and toxic substances:
Any toxic potent and toxic substances in liquid or solid state, packed in any container;
Nicotine;
Strychnine;
Tetrahydrofurfuryl alcohol;
Antifreeze;
Brake fluid;
ethylene glycol;
All salts of hydrocyanic acid and cyanide preparations;
Cyclone, cyanide alloy, arsenic anhydride, etc.;
Other hazardous substances, objects and cargoes that can be used as a weapon to attack passengers, the crew of an aircraft, as well as posing a threat to the flight of an aircraft;
10) weapons: pistols, revolvers, rifles, carbines and other firearms, gas, pneumatic weapons, electric shock devices, daggers, stilettos, airborne bayonet-knives, except for cases and in the manner established by the legislation of the Russian Federation.
A detailed list of hazardous substances and items prohibited for carriage on board an aircraft by crew members and passengers is contained in the Technical Instructions for the Safe Transport of Dangerous Goods by Air (ICAO Doc 9284 AN/905).
2. It is allowed to carry on board the aircraft by crew members and passengers, subject to the required conditions, the following items and substances:
1) in checked baggage in the cargo and baggage compartments of an aircraft with isolated passenger access to baggage during the flight:
Crossbows, spearguns, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, knives: hunting knives, knives with ejected blades, with locking locks, imitators of any type of weapon;
Household knives (scissors) with a blade (blade) length over 60 mm;
Alcoholic beverages containing more than 24%, but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail trade - not more than 5 liters per passenger;
Liquids and alcoholic beverages with an alcohol content of not more than 24% by volume;
Aerosols intended for use for sports or domestic purposes, the outlet valves of which are protected by caps from spontaneous release of contents in containers with a capacity of not more than 0.5 kg or 500 ml - not more than 2 kg or 2 liters per passenger;
3) in things that are with passengers:
Medical thermometer - one per passenger;
Mercury tonometer in a standard case - one per passenger;
Barometer or mercury manometer, packed in a sealed container and sealed with the seal of the sender;
Disposable lighters - one per passenger;
Dry ice for cooling perishable products - no more than 2 kg per passenger;
3% hydrogen peroxide - no more than 100 ml per passenger;
Non-hazardous liquids, gels and aerosols: in containers with a capacity of not more than 100 ml (or an equivalent capacity in other volume units), packed in a securely closed transparent plastic bag with a volume of not more than 1 liter - one bag per passenger.
Liquids in containers larger than 100 ml will not be accepted for carriage even if the container is only partially filled.
Transportation exceptions are for medicines, baby food and special dietary needs.
Store bought liquids duty free at the airport or on board the aircraft must be packed in a securely sealed (sealed) plastic bag that provides identification of access to the contents of the package during the flight, which has reliable confirmation that this purchase was made in airport duty-free shops or on board the aircraft on the day (days) of travel.
The administration of the airport, airline, operator has the right to decide on the introduction of additional measures to ensure aviation security on flights with increased danger, as a result of which it is prohibited to carry the following items in the aircraft cabin:
corkscrews;
Hypodermic needles (unless medical justification is provided);
Knitting needles;
Scissors with a blade length of less than 60 mm;
Folding (without latch) travel, penknives with a blade length of less than 60 mm.
At the entrances to the terminal complexes of the airport, checkpoints are equipped. Persons entering the terminal complexes, as well as things that are with them, are subject to preliminary inspection using technical means of inspection.
Before boarding an aircraft, each passenger, belongings with him, and luggage must go through the pre-flight screening procedures. A passenger who refuses to go through the pre-flight inspection and present their belongings for inspection is not allowed to fly.
Screening at the airport is carried out in special rooms (screening points) equipped with stationary technical means of screening and video surveillance systems, as well as in rooms (cabins) for personal (individual) screening.
Aviation security officers allow passengers to pass through the pre-flight screening in order of priority, preventing their accumulation.
During the pre-flight screening, employees of the Ministry of Internal Affairs in transport or aviation security services conduct a survey of passengers in order to identify potentially dangerous passengers, as well as substances and items prohibited for transportation on board an aircraft.
The purpose of security checks is to ensure the safety of passengers.
Passing inspection is a duty established by international and Russian rules. Refusal to pass inspection entails termination of the air transportation contract.
Any jokes on the topic of aviation security are a violation of the law, entailing liability up to criminal.
Inspection is carried out by manual (contact) method and with the use of technical means. By decision of an employee of the aviation security service or internal affairs bodies, a personal search may be carried out.
According to the application of passengers with implanted pacemakers, their screening is carried out without the use of technical means.
Inspection of passengers who are unable to move independently is carried out at the first-aid post.
A number of restrictions apply to a number of transported liquids, objects and substances, information about which is available at the inspection points.
Liquids, gels and aerosols purchased from duty-free shops are packed in plastic bags, which can only be opened on board the aircraft.
About the transported weapons must be reported in advance to the employee of the aviation security service or the internal affairs bodies.
It is forbidden to accept from unauthorized persons any things and objects for transportation, as well as for temporary storage in the waiting rooms and in the adjacent territory.
hand luggage
Pre-flight screening of things that are with passengers is carried out using technical means of screening. In case of suspicion of the presence of dangerous objects and substances in the passenger's belongings, a manual search of the passenger's belongings may be carried out.
Since July 2007, new rules for conducting pre-flight and post-flight inspections (Order of the Ministry of Transport dated July 25, 2007 No. 104) have been put into effect, restricting the transportation of liquids on board an aircraft.
According to the established procedure, in things that are with passengers, allowed to carry :
- medical thermometer - one per passenger;
- mercury blood pressure monitor in a standard case - one per passenger;
- barometer or mercury manometer, packed in a sealed container and sealed with the seal of the sender; disposable lighters - one per passenger;
- dry ice for cooling perishable products - no more than 2 kg per passenger;
- 3% hydrogen peroxide - no more than 100 ml per passenger;
- liquids, gels and aerosols classified as non-hazardous in containers not exceeding 100 ml, the total volume of which does not exceed 1 liter per passenger, packed in a securely closed transparent plastic bag. Packages are issued during the pre-flight inspection.
Transportation exceptions include medicines, baby food and special dietary needs.
Liquids purchased from duty-free shops at the airport are also packaged at the time of purchase in a securely sealed (sealed) plastic bag. Opening plastic bags before boarding the aircraft is prohibited.
A passenger carrying weapons and ammunition (including cold and gas weapons) is obliged to inform an aviation security officer or an employee of the Ministry of Internal Affairs about this before passing through the pre-flight inspection. The weapon of a passenger who has the right to keep and carry it must be handed over to the SAB officer for further processing and transfer to crew members for temporary storage for the flight period.
Baggage
Pre-flight screening of passengers' luggage is carried out using technical means of screening. In case of suspicion of the presence of dangerous objects and substances in the passenger's baggage, a manual inspection of the baggage may be carried out.
In passengers' luggage allowed to carry :
- crossbows, spearguns, checkers, sabers, cleavers, scimitars, broadswords, swords, swords, bayonets, daggers, hunting knives, knives with ejected blades, with locking locks, imitators of any type of weapon;
- household knives (scissors) with a blade (blade) length over 60 mm;
- alcoholic beverages containing more than 24%, but not more than 70% alcohol by volume in containers with a capacity of not more than 5 liters, in containers intended for retail trade - not more than 5 liters per passenger;
- liquids and alcoholic beverages with an alcohol content of not more than 24% by volume;
- aerosols intended for use in sports or household purposes, the outlet valves of which cans are protected by caps from spontaneous release of contents in containers with a capacity of not more than 0.5 kg or 500 ml - not more than 2 kg or 2 liters per passenger.
It is forbidden to transport in the checked baggage and things carried by passengers, the following dangerous substances and objects:
Explosives, means of blasting and items filled with them:
- all sorts of gunpowder, in any package and in any quantity;
- combat cartridges, cartridges for gas weapons, hunting caps (pistons);
- pyrotechnics: signal and lighting rockets, signal cartridges, landing bombs, smoke cartridges (draughts), demolition matches, sparklers, railway firecrackers; TNT, dynamite, tol, ammonal and other explosives; detonator caps, electric detonators, electric igniters, detonating and igniter cord, etc.
Compressed and liquefied gases(gases for domestic use (butane-propane), gas cartridges filled with nerve agents and tear agents, etc.);
Flammable liquids(acetone, gasoline, samples of flammable oil products, methanol, methyl ether, carbon disulfide, ethers, etc.);
Flammable solids(substances subject to spontaneous combustion, substances which, in contact with water, emit flammable gases, potassium, sodium, calcium metal and their alloys, calcium phosphorus, white, yellow, red phosphorus and all other substances in the category of flammable solids).
Oxidizing substances and organic peroxides.
Toxic substances.
radioactive materials.
caustic and corrosive substances(hydrochloric, sulfuric, nitric acids, hydrofluoric acid, etc.).
Toxic and poisonous substances in liquid or solid state, packed in any container (brucine, nicotine, strychnine, brake fluid, ethylene glycol, mercury, all salts of hydrocyanic acid and cyanide preparations, cyclone, cyanide, arsenic anhydride, etc.).
Weapon(pistols, revolvers, rifles, carbines and other firearms, gas, pneumatic weapons, electric shock devices, daggers, stilettos, airborne bayonet-knives, except for cases and in the manner established by the legislation of the Russian Federation).
Other hazardous substances, items that can be used as a weapon to attack passengers, the crew of an aircraft, as well as posing a threat to the flight of an aircraft.
Items bearing a dangerous goods label on their packaging may be transported in hand luggage and luggage are not allowed.
1. screening inspector No. 1- document checker.
Greets the passenger;
Takes in hand boarding pass and identity documents;
When checking, pay attention to appearance passenger, his psychological state.
Verifies the surname, name in the boarding pass and identity document;
Identifies the identity of the passenger with a photo in the document and the validity of the passport;
Check the date and time of departure, direction and flight number, boarding gate number;
Pays attention to the dimensions of hand luggage;
Puts a stamp on the passage of inspection on the boarding pass;
Returns the boarding pass and the passenger's identity document;
Directs the passenger to pass the pre-flight inspection in the order of priority, preventing their accumulation;
If necessary, provides information regarding the forthcoming procedure;
If the passenger needs to leave the screening point, the stamp on passing the screening is canceled (crossed out and signed by the employee with a transcript);
When a passenger re-passes to the inspection point, the sequence of operations is repeated.
Inspector No. 2 directs the things that are with the passenger to the conveyor belt, sticks the luggage:
Asks the passenger about the presence of prohibited items and the substance in his things;
ü invites the passenger to take off: outerwear, headgear (if it is the winter period of navigation);
ü a belt (belt) with a width of more than 4.0 cm or a thickness of more than 0.5 cm;
ü Shoes, with the exception of shoes with a heel height of less than 2.5 cm and with a sole less than 1.0 cm thick;
Invites the passenger to put all hand luggage and removed items in containers;
Film, photo, radio equipment, portable computers, toys, etc. asks to present for inspection at the RTI, separately from other things, after placing them in the basket;
Animals and birds admitted for transportation in the aircraft cabin are removed from the cages, and the cages in which they are transported are placed on the RTI conveyor belt;
Monitors the correct arrangement of things on the RTI tape (horizontally or vertically, the distance between the bags is 20-30 cm);
Regulates the loading of the conveyor;
Informs inspection inspector No. 3 about the need to stop the RTI tape;
Invites passengers to pass through the frame of a stationary metal detector;
3. Screening Inspector No. 3 - RTI operator.
Identifies the contents of baggage, carry-on baggage, in-flight catering containers, etc. by the shadow image on the RTI screen;
ü If there are such images on the monitor screen as: Dark spots, wires;
ü Fuzzy contours of inspected objects, and substances, containers with liquid;
ü Objects and substances that cause suspicion in terms of their use as attack weapons (cutting and piercing objects, axes, saws, ice axes, crossbows, spearguns);
ü Items and substances that cannot be identified.
the RTI operator identifies such a bag as potentially dangerous and sends it to inspector No. 4 for manual inspection.
Thermoses, television, audio, video, radio equipment, portable computers, umbrellas, canes and other items and substances that can be used to carry explosive devices, weapons and other hazardous items and substances prohibited for transportation on board the aircraft - looks for foreign objects enclosed inside the case and directs them to items for manual inspection;
In the process of inspection using RTI, it ensures the inspection (regardless of the shadow image on the RTI screen) of the contents of hand luggage, by manual inspection (contact) screening method of at least 10%
In the case of strengthening aviation security measures, the percentage of selective screening increases.
4. Screening Inspector No. 4 - selective (manual) inspection controller.
Baggage, as well as things that are with the passenger in hand luggage, sent by the RTI operator for selective inspection, are examined in the following order:
The inspector determines the ownership of things by questioning;
Invites the passenger to open the suitcase/bag;
Examination of things that are with the passenger is examined only in the presence of the passenger.
ü Carefully puts the passenger's things on the table and sees the following activities: He probes the clothes with his hands;
ü Metal objects (tin cans, household items, etc.) are checked separately from each other through RTI
ü Passenger's confectionery, bakery, bulk and other products in boxes/packs/bags are inspected through RTI;
ü Pays special attention to the internal and external dimensions of the suitcase, bags, suitcases in order to detect double walls, day, cavities, pockets on the lids, where substances and objects prohibited for transportation can be hidden;
ü a suspicious object (substance) can be subjected to special control using a gas analyzer of explosive vapors "Pilot-M"
ü Souvenirs and children's toys, structurally similar to real weapons, in order to detect the possibility of alteration to military weapons, examines carefully and with extreme caution;
Toy pistols, dummies and imitations of weapons that can be mistaken for real weapons are not allowed to be transported in the aircraft cabin.
ü Liquids in containers are inspected visually for the presence of complete factory packaging without traces of opening, thermoses and flasks are checked in order to exclude liquids and other investments in them;
In the absence of prohibited items and substances in hand luggage, thanks the passenger, helps him (with his consent) to pack things in a bag;
If prohibited items and substances are detected during the inspection, the passenger makes a decision on the seizure in the prescribed manner. Job Description okay.
5. Screening Inspector No. 5 is the operator of a stationary metal detector.
Controls the passage of passengers and personnel through the frame of a stationary metal detector (hereinafter referred to as the Frame);
Monitors the indications of the frame;
It does not allow passengers to pass by the frame, as well as pass through the frame with things, in outerwear, in a headdress, in shoes with an unacceptable height and thickness, belts with an unacceptable width and thickness;
Passengers with devices that stimulate cardiac activity upon presentation of relevant supporting documents are subject to inspection without the use of technical means, by tactile (contact) inspection, in the personal inspection room.
In the absence of a frame signal, the screening inspector conducts a manual (contact) screening of the passenger;
ü In the event of a frame signal: Invites the passenger to put the metal objects he has (keys, lighters, cigarettes, chewing gum, etc.) into the clothes basket or into a special container, remove shoes, belt, braces and put the basket/container on the conveyor belt and pass through the frame again;
ü In the event of a repeated appearance of the signal, using a hand-held metal detector to clarify the location of metal-containing objects, invites the passenger to present these objects for inspection;
If there are metal rivets, locks, buckles on clothing, they must probe with their hands to exclude the carrying of prohibited items and substances on board the aircraft;
If suspicion remains regarding the passenger, decides on a more thorough manual search - individual search and informs the chief inspector about this;
Carries out 100% screening of passengers by manual contact method;
2.5. Methodology for identifying potentially dangerous passengers through a special survey during pre-flight screening
A trained terrorist uses a set of tactics and tricks, skillfully prepared forged documents, as well as methods of psychological influence on SAB officers.
Screening procedures are limited in time and are carried out in the flow of passengers, which helps to divert the attention of the SAB officer and allows terrorists to gain unauthorized entry and carry prohibited items and substances into the controlled area of the airport or on board the aircraft.
IN largest airports world, including a number of Russian ones, along with the use of modern technical means of screening passengers, their hand luggage and luggage, various methods and technologies are used to identify potential offenders in the flow of passengers. One of these technologies is the technology of selective control (Profile method - Profile method or Profiling - Profiling).
Special attention was paid to the profiling technology after the terrorist attacks in August 2004. By order of the head of the Federal Transport Supervision Service, it was recommended that profiling groups be introduced into the aviation security services before November 1, 2004. This technology, widely used in the world by a number of airlines, primarily in the United States and Israel, is gaining momentum in our country as well. The profiling system is very flexible and implies the possibility of various modifications in accordance with the architecture and features of the air terminal complex, local conditions, and the specifics of threats.
The term "profiling" does not have an exact translation from in English. This word refers to slang terminology and originates from the English "profile" - profile. The concept of profiling is just based on building a passenger profile. The main methodological provision is that the persons who have committed a terrorist act or are about to commit it are characterized by the presence of a certain set of suspicious features in their appearance, behavior, travel documents and in the things being transported. The study and systematization of these signs makes it possible to create a passenger profile, on the basis of which each person can be classified as non-dangerous or potentially dangerous. In accordance with this, the entire passenger flow is processed according to a certain scheme, which makes it possible to identify suspicious signs.
|
|
|
|||||
 |
Fig.6 "Classification of passengers".
The concept of profiling is based on the premise that every passenger can be a terrorist, and every item can be an explosive device or weapon, etc.; therefore, all activities carried out within the framework of the technology under consideration are designed to confirm or refute this statement. Accordingly, profiling refers to the identification of potentially dangerous passengers and situations during pre-flight screening. The profiling system only allows one to make an assumption about the possible involvement of a passenger in an act of unlawful interference. The real threat can be revealed only on the basis of an in-depth personal search of the passenger and the things he is carrying. Work with a passenger can begin with the collection of preliminary information about him in various databases. Then, according to the current practice, before check-in for a flight, the passenger's travel documents are examined, all things carried by him are examined, the general appearance, behavior of a person and those accompanying him are analyzed. Particular attention is paid to the study of documents in order to detect signs of forgery. The most convenient place for profiling during pre-flight inspection is the area in front of the check-in counters, where the passenger is with all the things he is carrying. The work of the profiler can be carried out at the position of the first number of the inspection officer or next to him. In profiling, a special baggage control system has been developed, which allows you to identify the possible presence of dangerous or prohibited items carried by a passenger or handed over to him by other people. Emphasizing the passenger's attention that the survey is conducted for their safety creates a positive setting for contact with the profiler. Questions asked in a language understandable to a person usually do not cause any difficulties. A standard survey takes 3-4 minutes. During this period, the employee, analyzing the responses received and the behavior of the person standing in front of him, draws a conclusion regarding his potential danger to the flight; if there are no deviations from the norm for these positions, the passenger is considered not dangerous for the flight and proceeds further to check-in. A passenger qualified as suspicious or dangerous (selected) is sent for a personal search. In this process, the intuition of the profiler and his professional experience are of great practical importance. Standard questions, depending on the situation, may relate to the purpose of the trip, the purpose and place of stay, cultural and historical monuments, etc.
In the profiling system, the features of the behavioral reactions of the passenger and those accompanying him are of great interest. Accordingly, it is desirable for the profiler to have some special knowledge in the field of applied psychology. Identification of suspicious moments in the appearance and behavior of people is possible through the use of psychological testing in the work of the profiler, which is understood here as a visual diagnosis of the internal state of a person through visible manifestations of characteristic signs, possibly indicating an impending illegal act. In this case, we are talking about professional observation of a person according to a certain scheme. It has been established that persons who harbor criminal intentions are characterized by a certain psychological state that is not controlled by the subject, which will inevitably have its expression in behavior, in the physiological reactions of the body and in all external appearance. These are, for example, all symptomatic manifestations of a nervous state, signs of an affective response to a situation, features of deceitful behavior, as well as characteristic signs of narcotic effects on a person. also deserve special attention so-called "evidence of criminal behavior". In particular, this is a general inadequacy of the psychological state; unnaturalness and pretense in behavior when dealing with members of the security services (police); detachment from what is happening around (a symptom of a suicidal terrorist). An important aspect of psychological testing is focusing on the dynamics of the passenger's behavior that arouses suspicion. So, for example, if during a baggage control survey or during any other contacts with a profiler or a representative of the security service, a person changes his behavior when touching on certain topics (tension, anxiety, fear are observed), then this is a very revealing fact. Psychological testing of a passenger can also include the use of various techniques of communication and influence on the interlocutor in order to quickly establish contact and obtain the necessary information (these technologies are quite well represented in practical developments in the field of neurolinguistic programming).
The main task of profiling is to warn and prevent the entry of persons with criminal intentions into the territory of the airport and on board the aircraft in a timely manner at an early stage.
Profiling methods:
1. Observation:
¾ visual observation of passengers and visitors of the airport building;
¾ observation of passengers using biometric video surveillance (some reading of a person's aura).
2. Survey of passengers and visitors of the airport building;
3. Work with accompanying documents (air tickets and identity documents).
Required list of suspicious signs of potentially dangerous persons (PLO):
1) Lack of luggage.
2) The passenger maintains covert contact with any of the passengers or those who are seeing him off (exchanges glances, gives signs).
3) The passenger shows an increased interest in the technology of verification, in the operation of technical means of inspection, seeks to install personal belongings, luggage on the introscope conveyor from a certain angle.
4) Passenger with expensive ticket(business class), whose behavior, habits, clothes and luggage do not match his status.
5) Inconsistency between the amount of luggage and the purpose of the trip.
6) The passenger is at the check-in flight at the "last minute". Passenger's desire to go through security at the last moment due to lack of time (image of haste).
7) An attempt to mislead the AB employees and carry something without inspection on board the aircraft (“You should not waste your time - I don’t have anything forbidden in my personal things”) or adding introductory words to the conversation (“Honestly”, “By God”, “honestly”, “seriously”, “I swear”, “you (you) don’t believe me (don’t believe), etc.).
8) Excessive courtesy, flirting, familiarity with AB employees.
9) The passenger cannot say about the purpose of his trip or indicates it deliberately incorrectly.
10) Overly cautious attitude to personal things and unwillingness to let go of them or put them on the floor.
11) Ignorance by the passenger of the contents of his personal belongings.
12) The passenger is nervous: tense posture, strong squeezing of the fingers, biting the lips, heavy breathing, frequent swallowing, pulsation of the carotid artery, tapping or shifting from foot to foot, discoloration of the skin, etc.
13) The passenger does not want to answer questions, present things for inspection.
14) No return ticket.
15) Illogical route.
16) Mismatch between the last name and/or first name of the passenger on the ticket and the passport.
17) Suspicions of a fake passport.
18) The presence of criminal signs of personality.
19) Signs of drug use.
20) Alcohol intoxication.
21) Inadequacy of behavior (mental deviations): abrupt changes in behavior; hysteria; slowing down the reaction;
22) Meaninglessness of the speech flow, repeated repetition of the same words and phrases, etc.
The main purpose of any survey is to obtain information. Achieving this goal depends to some extent on the ability of the interviewer to achieve the frankness of the interviewee in identifying specific facts and circumstances. But this is impossible without knowing the basics of human psychology, understanding the characteristics of his behavior in various situations, the ability to highlight the external signs of a particular state of the person being interviewed and the ability to reveal lies. The fact is that in the process of communication between people, most of the information (60-80%) is transmitted through gestures, postures, and only 20-40% of the information is transmitted using speech means. Therefore, when conducting a survey of passengers, attention should be paid to behavioral reactions.
To identify external manifestations, first of all, when communicating, the following are of the greatest importance:
¾ Observation;
¾ Personality assessment by external signs (facial expressions, etc.);
¾ Conversation (oral speech);
¾ Eye contact;
¾ Body language (gestures, postures, body movements).
The CAB officer needs to understand that all feigned movements exaggerate weak excitement or suppress strong ones. In the first case, an increased movement of the arms, body, and head is demonstrated; in the second, the mobility of the arms, legs, torso, and head is limited.
Along with modern technical means of screening, advanced technologies will make it possible to successfully identify potential offenders among passengers without delaying flights.
Chapter 3. SITA AirportConnect Open Platform. Innovations, proposals for implementation
3.1. Results of the transfer of Pulkovo Airport to the SITA AirportConnect Open platform
Pulkovo Airport, the fourth largest airport in Russia in terms of the number of passengers carried, has made the transition to the fully integrated SITA AirportConnect Open platform, which will provide both traditional and self-check-in for 6 million passengers.
The SITA AirportConnect solution is designed for passenger check-in and supports both traditional check-in methods and advanced technologies such as self check-in kiosks, online check-in and mobile phone. The SITA AirportConnect platform is fully compliant with CUTE and CUPPS industry standards, enabling the use of CUSS public self-service check-in kiosks and airline web applications.
The implementation of the five-year contract includes the supply of 100 workstations for the CUTE (Common Use Terminal Equipment) platform and 5 kiosks for self-registration of passengers CUSS (Common Use Self Service), as well as the modernization of the existing airport infrastructure.
Partnering with SITA, a leading expert in aviation industry solutions, and moving to the SITA AirportConnect Open platform will provide airlines and passengers with a fast and efficient check-in experience. Using the shared platform will also bring additional benefits by reducing investment in infrastructure, with self-check-in kiosks allowing passengers to self-check-in for any airline that provides services at the airport.
An important moment has come in the history of Pulkovo Airport, which is dynamically developing in last years. The SITA solution will not only significantly speed up the check-in process and improve the level of passenger service, but will also meet the growing needs of the airport in the long term, thanks to the support of the new industry standard CUPPS.
As part of the implementation of a comprehensive program for the development of the airport, the project was put into commercial operation and accepted by airlines providing their services at Pulkovo. To date, the process of installation of workstations has been completed, and self-check-in kiosks have been put into operation at the Pulkovo-1 and Pulkovo-2 terminals
Portfolio Horizon
SITA Horizon is a cost-effective, leading PSS (Passenger Services System) passenger service system.
SITA has introduced 2 new airport kiosks designed to significantly reduce queues at the terminals. The WorldTracer kiosk will allow passengers to independently check the status of delayed baggage and apply for a search for missing baggage without wasting time waiting in line with agents. It is enough for the passenger to scan his baggage ticket, enter contact details and fill out a lost claim form, then he can continue his journey. To find out about the fate of your baggage, you need to go to the website or call the contact center and provide the received identification number. WorldTracer will report baggage status immediately, with 99.9% of lost items successfully tracked and handed over to owners in less than 48 hours.
Another kiosk, SITA AirportConnect S3, is the smallest kiosk on the market. Two S3 kiosks take up as much space as one standard model. Weighing only 64 kg. it has advanced functionality, including a kiosk equipped with a passport and document scanner that reads data for passenger information collection and visa verification systems. The kiosk also prints out baggage tags to speed up the self-check-in process. The new kiosk meets the most stringent environmental requirements: it has the industry's lowest carbon footprint and is equipped with a printer capable of printing 5,300 boarding passes per charge.
3.3. Self check-in kiosks
Check-in for a flight at self-check-in kiosks is a modern service, especially convenient for a business passenger with electronic ticket traveling without luggage.
The passenger saves time at the airport and gets the opportunity to choose comfortable spot in the aircraft cabin.
The service is simple, convenient, allows through registration on connecting flights and allows you to independently register a group of up to 6 passengers with a single booking.
Check-in conditions for a flight at self-check-in kiosks:
¾ Start of check-in: 23 hours before flight departure;
¾ End of check-in for the flight 50 minutes before the flight departure;
¾ Deadline for check-in baggage 40 minutes before flight departure;
¾ The dimensions and weight of hand luggage do not exceed the established norms;
¾ The passenger does not belong to a special category of passengers and does not travel with a child under 2 years old, whose check-in is possible only at check-in counters for special procedures.
Self check-in kiosks are located in the passenger check-in area.
The process of check-in for a flight through kiosks consists of several simple steps, and each action is described in detail on the kiosk screen. The only recommendation to the passenger is to follow the instructions that appear on the screen and carefully check the information offered by the check-in system.
Near the kiosks, there should be representatives of airlines who, if necessary, can help with check-in and answer any questions from passengers.
Rice. 7 Self-registration kiosks.
At Pulkovo-1, the kiosks of Aeroflot and S7 airlines are located on the 2nd floor in the common check-in hall N2, Transaero airlines - in the check-in hall N3. At Pulkovo-2, using self-check-in kiosks, you can check in for flights of Lufthansa, Austrian Airlines, KLM, Finnair, british airways, Turkish Airlines, Russia and Transaero. The kiosks are installed both in front of the entrance to the check-in area immediately after the checkpoints in the terminal building, and directly in the check-in hall in front of the baggage packing desk.
Registration using kiosks is very simple and does not take much time. The service is especially convenient for passengers traveling without luggage, as after receiving a boarding pass at the kiosk, you can immediately proceed to the boarding gate. Passengers traveling with luggage can also check in for their flight using the kiosk and choose their seat on the plane. Baggage is then checked in at the appropriate airline check-in desk.
Check-in at the kiosk requires the preparation of a passport, booking code or air ticket number and an airline bonus card (if available).
Rice. 8 Self-registration kiosks.
3.4. Mobile boarding pass
Mobile boarding pass is a completely new service for passengers checking in for flights via the Internet on the websites of airlines or through their mobile version. A mobile boarding pass allows you to pass through security and board the aircraft without the cost of printing documents and waiting in line for check-in at the airport of departure. IN this moment in the terminals of Pulkovo airport this service is not provided by airlines. Its implementation would also increase the efficiency of passenger service and add to the list of services provided at the airport.
A mobile boarding pass is a form of a regular boarding pass adapted for display on a mobile phone. All data about the passenger and the details of his flight are contained in a special 2D barcode. To use the Mobile Boarding Pass, it is enough to display a 2D barcode on the screen of a mobile phone and provide it for scanning by airport services. Before going through security control, the passenger needs to go to a special device for passengers with a mobile boarding pass, located before entering the security control area, and scan a 2D barcode from the phone screen. To do this, you need to attach the 2D barcode of the Mobile Boarding Pass to the device, following the step-by-step instructions on the screen of the device. A special device will check the data and issue a copy of the paper boarding pass. This paper boarding pass can also be used as an accounting document. The presence of a paper boarding pass is mandatory for passing through security control at the airport upon departure:
From airports not equipped with the equipment necessary to provide this service;
From airports in the territory of the Russian Federation (please note that at the moment in the territory of the Russian Federation the presence of a paper boarding pass is mandatory for passing through security control at the airport);
To confirm a business flight in the passenger's organization.
The 2D barcode of the mobile boarding pass contains all the information necessary for the passenger to board the aircraft: flight number, route, departure/arrival date and time, boarding gate time and number, as well as the seat number on the aircraft selected by the passenger during self-check-in for the flight.
When traveling in a group, an individual mobile boarding pass is generated for each passenger separately. Transfer not allowed mobile device other passengers during security control.
3.5. Online - registration
Benefits of Online Registration:
· Possibility to check in for a flight from home or office;
· Online check-in starts 24 hours and ends 45 minutes before the flight departure;
· Possibility to choose a seat convenient for the passenger in the aircraft cabin;
· Possibility for the passenger to print the boarding pass. Upon arrival at the airport of departure, the passenger does not need to contact the check-in desk, only if he does not have luggage.
All the programs proposed in this chapter allow us to solve the most important task - improving the quality of service for air passengers while increasing their level of safety at the airport and on board the aircraft.
The aggravation of political and socio-economic problems, the emergence of vast zones of conflict situations, terrorism, hostage-taking, the criminalization of society - all this has not bypassed Russia. Air transport, which accumulates gigantic financial and material resources and plays a special role in maintaining the normal life of any state, turned out to be a direct object of the negative impact. Any incident on air transport creates a huge resonance in society. Capture attempts and captures aircraft, threats and explosions at airports, other acts of unlawful interference (UA) seriously complicate the situation in air transport, undermine people's faith in the safety of using its services, entail serious moral, economic and even political consequences, and damage national interests.
Despite the upward trend in the number of ANVs in the activities civil aviation, Federal aviation service Russia, as a government body for the industry, is actively improving the domestic aviation security (AS) system. This is explained both by the growth in the number of airports open for international air transportation and by Russia's participation in the global system of aviation security that is being created.
Today, in Russia, in the interests of survival and flexible response to dynamically changing market conditions, increasing stability and adaptive capacity in meeting consumer demand, overcoming the backlog in the development of equipment and technology, in providing High Quality of products and services provided, enterprises must purposefully carry out organizational changes. With the improvement of passenger service, inertia and stagnation in management structures are overcome.
As a result of the analysis of the technology of passenger service by the service passenger traffic, to improve the quality of passenger service, it is proposed to introduce the following:
· installation of the WorldTracer Kiosk at the airport terminals, which will allow passengers to independently check the status of delayed baggage and apply for a search for missing baggage, without wasting time waiting in line with agents. WorldTracer kiosks are designed to significantly reduce queues at the terminals (in addition to unconditionally improving the quality and speeding up passenger service, the airport saves human and material resources. There is a real opportunity to reduce the manual work of airport staff, while increasing the reliability of information at all levels).
· Enactment of electronic passports with radio labels. The new passports offer an unprecedented level of protection and identification, including biometric technologies that enhance security. Passports contain name, date of birth, passport number, digital photo, issue date and document expiration date. A promising direction for the prevention of acts of terror in civil aviation is the use of biometrics subsystems and means in integrated systems.
· along with this, the requirements of paragraph 5 of the Directive of the Head of the Federal Tax Service No. 295 of September 23, 2004 on the organization of the selection of aviation security employees (profilers) and their training in conducting selective psychological testing of passengers, visitors, and personnel should be implemented in airlines;
· due to the fact that the personnel of the passenger transportation service is constantly in contact with passengers (during check-in, at the boarding gates, on boarding the aircraft), it became necessary for the airline management to include training in profiling methods in the program of mandatory training for the personnel of the passenger transportation service. Due to such interaction with the aviation security service, the level of security at the airport will significantly increase.
Therefore, some air passengers, when going through pre-flight screening and check-in at the airport, should not be surprised by a number of unexpected questions that profilers will ask according to a specially developed methodology. The task of the profiler is to prevent persons and objects from getting on board the aircraft that contribute to the emergence of a crisis situation related to an act of unlawful interference.
List of used literature
1. " Aviation security”, textbook, Kornilov V.N., ABINTEKH, second edition, 2005. Publishing house PIK VINITI
2. Organization air transportation”, Rusinov I. Ya., Tsekhanovich L.A.
3. " General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, consignors, consignees”, approved by the Order of the Ministry of Transport of Russia dated July 28, 2007 No. 82
4. Chicago Convention on International Civil Aviation. Chicago, 1944.